Support Options

Stop! This page is not for NoteSmith 2016 customers! You already must be a NoteSmith 2017 customer, or just placed a 2017 order, to take advantage of these items. Renewing from any older version is not handled here. Please go back to the Order Portal page and find the "Renewal" link.

Those who already ordered a 2017 model may:

  • Upgrade to a more fully featured program within the same version year just by paying the difference in retail prices. No data entry is required. The Pro and Net versions can use the same database files you now have.
  • Order a custom set of 4 web pages to view payment histories, display a static company page, and backup your data offsite and online. Reduce your incoming calls ("What's my balance?", "Did you get my check?", "Did it clear?") by letting payors check their accounts from any internet enabled computer. Go to Online Payment History to try it yourself. Also, an annual online backup can be ordered with or without the web pages.
  • Order miscellaneous items, such as a printed manual, replacement installation media, or an additional activation.

Make your payment below using any major credit card, which will be processed on a secure connection by PayPal, the leading processor of payments on the internet. To pay by check, print an invoice from Help, Technical Support or download NSInvoice.pdf. Charges on this page are not refundable.

Currently using an older NoteSmith version? Please go to the Order Portal page to see what is available.

Options for users who already have NoteSmith 2017

Item Description Price ($) Order
NoteSmith 2017 to Pro 2017 Go from the current NoteSmith single user program to NoteSmith Pro single user 200
NoteSmith 2017 to NoteSmith Net 2017 Jump from the current NoteSmith single user program to NoteSmith Net designed to work on a local area network (LAN) in one office, one server and up to 5 workstations 400
Pro 2017 to Network 2017 Go from the current NoteSmith Pro single user version to the NoteSmith Net local area network (LAN) version, server and up to 5 workstations 200
Additional Activation (one computer, 2017 models) One additional activation for NoteSmith, Pro, or Net Server, documentation may be required 199
Additional Workstations (Net 2017 to Net25) Add up to 20 more workstations, documentation may be required, price is a flat fee, not per workstation 200
Net 2017 Laptop Add a laptop installation to NoteSmith Net that functions as a workstation and standalone for mobile use 199
2017 Manual, FlashDrive, and Installation Guide Receive a 360+ page printed manual and FlashDrive by mail and a duplicate Installation Guide with your original Media Key by email 29
Web Site and Online Backup Annual Fee for 2017 (Pro and Net only) Let your customers view their Online Payment History and reduce your incoming calls, investors can check their portfolio, back up one (1) data folder online with double password protection, see Help for details 99
Online Backup Annual Fee for 2017 (All models) Don't need histories displayed? Don't use Pro or Net? Back up one (1) data folder online with double password protection, see Help for details 49
Help Day Las Vegas, April 26, 2017, 8am-3pm 99 Information
Miscellaneous Select this item to pay an invoice or charge as directed by the technical support staff and enter amount on the next screen $1 units
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Notes

Charges on this page are for additions to your existing support plan or for technician time, therefore all charges for any features on this page are not refundable. Service items will be completed and you will be notified by email within one business day of placing your order. Packaged items on this page are sent the business day after placing your order by Priority Mail. All prices are in US dollars.

Review the Order Form FAQs or contact Technical Support with any payment questions.


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