Technical support 2019 annual renewal

This renewal page is only for NoteSmith 2018 customers. Prices are valid until December 31, 2018, and represent a substantial discount from licensing a program at full retail prices of $299 for NoteSmith, $499 for Pro, and $699 for Net. An early January download is available along with a choice of 2 mailing dates. If you file tax forms 1098 or 1099-INT, choose the download or earlier January batch mail date.

All NoteSmith technical support expires at the end of the calendar year for which the program was published. Renew your support for the next calendar year and receive new program media from the table below. Order an additional activation so you can service your same data on another of your computers for one flat rate.

You should have a printed Help, Renewal Invoice from your current NoteSmith program (starting November 1), with full details to help you choose the matching options below. Using that invoice, find the model you currently license and make a selection from that table. Your credit card will be processed on a secure connection by PayPal. Print this page as a record of what you ordered. Download NSInvoice.pdf only if you cannot print one from Help, Renewal Invoice. Contact Technical Support with any payment questions.

Step 1: Contact information

We mail only to the last address you instructed us to use, not to an address that arrives with your PayPal payment. Specifically inform us using the words "New Address" if you moved in the last 2 years.

Step 2: Model for renewal

Review the 3 tables below, find the model (Net, Pro, Non-Pro) you already have as shown on your printed Help, Renewal Invoice, and choose the renewal you want. Prices are for the calendar year.

2a. Network: You currently license NoteSmith Network 2018

ItemDescriptionPrice ($)Order
Net 2018 to Net 2019 Installation on one server and up to 5 local area workstations 275 for late Jan delivery
Net 2018 to Net 2019-25 user Installation on one server and up to 25 local area workstations 475 for late Jan delivery
Net Laptop installation Additional workstation installation for a laptop to access networked data in the office or to take a copy of the data when you are away 199
Additional Net 2019 Server activation Additional activation for one computer serving the same database as the original server, in case of hardware failure 199

2b. Pro: You currently license NoteSmith Pro 2018

ItemDescriptionPrice ($)Order
Pro 2018 to Pro 2019 Single user plus one backup activation to service the same database as your first installation 225 for late Jan delivery
Pro 2018 to Net 2019 Installation on a single server and up to 5 local area workstations 425 for late Jan delivery
Pro 2018 to Net 2019-25 user Installation on a single server and up to 25 local area workstations 625 for late Jan delivery
Additional Pro 2019 activation Activation for third computer servicing the same database as the first two computers, in case of hardware failure 199

2c. NoteSmith: You currently license NoteSmith 2018 (Non-Pro, Non-Net)

ItemDescriptionPrice ($)Order
NoteSmith 2018 to NoteSmith 2019 Single user 175 for late Jan delivery
NoteSmith 2018 to Pro 2019 Single user plus one backup, emergency installation to service the same database as your first installation 375 for late Jan delivery
NoteSmith 2018 to Net 2019 Installation on one server and up to 5 local area workstations 575 for late Jan delivery
Additional NoteSmith activation Activation for a second computer servicing the same database as the first computer, in case of hardware failure 199

Step 3. Options

Select your options from the items below.

ItemDescriptionPrice ($)Order
2019 Manual Add 360+ page printed manual, this item is only for Batch 2 or 3 Postal Mail Handling 15
2019 Manual, FlashDrive, and Installation Guide Add 360+ page printed manual, FlashDrive, and Installation Guide, this item is only for Batch 1 Email Handling, items will be mailed in early January 29
Web Site and Online Backup Annual Fee for 2019 (Pro and Net only) Let your customers view their Online Payment History and reduce your incoming calls, investors can check their portfolio, back up one (1) data folder online with double password protection, see Help for details 99
Online Backup Annual Fee for 2019 (All models) Don't need histories displayed? Don't use Pro or Net? Back up one (1) data folder online with double password protection, see Help for details 49
Miscellaneous Select this item to pay an invoice or charge as directed by the technical support staff, adjust amount on the next screen $1 increments

4. Handling (choose 1 only)

Select any additional mailing and handling options

ItemDescriptionPrice ($)Order
Batch 3 Handling First Class or Priority Mail, FlashDrive and Installation Guide sent about January 20 6 Included
Batch 2 Handling First Class or Priority Mail, FlashDrive and Installation Guide sent about January 6 add 20
Batch 1 Handling Download only, email directions sent about January 3 add 10
International Handling Best method add 39

Step 5: Total

View your PayPal cart total

Step 6: Acknowledgements

Your paper invoice explains what you will be receiving, what you get for free, and what you do not receive based on your order. Print an invoice from NoteSmith Help, Renewal Invoice. By placing your support renewal order, you acknowledge acceptance of the NoteSmith End User License Agreement (NEULA.pdf) and the terms of the invoice. This is a support service renewal, not a product order, and is non-refundable. Please review the Order Form FAQs.

Step 7: Payment

Your credit card will be processed through PayPal and, being a service renewal and not a product purchase, is non-refundable. PayPal will send a receipt to the email address they have on file for you. Confirm with PayPal that they have your correct email address. Due to the volume of orders we process in just a few weeks, we will send a bulk email confirmation in early, middle, and late December. If you have problems with your PayPal account, we cannot help you as we do not have access to credit card information, nor can we process your credit card by phone. Simply mail a check.


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